Checkmate Carpet Cleaning Blog

George’s Carpet Cleaning Portland Diaries 3: Ink Spot

By George • August 6, 2009 • 12 Comments

Everyone has their own activities that takes them away from all the stress of life, working out, running, bike riding, reading, school, watching movies, and so on. Mine just happens to be VIDEO GAMES. I have loved video games since my first romantic encounter with Pong. Then we broke up and I began dating Space Invaders and Astroids at the same time (they knew about each other) this relationship helped me to mature to the next level. I have had many platonic relationships with every system out there from Atari, Intellivision, Coleco, Sega, 3DO, Play Station 1,2 & 3, PSP, Nintendo, Wii and my new girl friend is the Xbox 360 – she is hot! We date all the time on line with Gears of War. My gamer tag is DOGBONE007 (My wife knows about us and as long as she doesn’t have to play she’s great.) You can sleep better at night knowing that George with Checkmate Carpet Cleaning Portland Or is keeping us safe from alien invation. You thought I was kidding didn’t you? But now you believe I have drank the Kool-Aid.

I am proud to be a geek. Do you know the difference between a GEEK and a NERD? I will tell you. A geek will dress up to go to the midnight showing of Star Wars – which I did with all my employees. A NERD will not dress up and will still go to the midnight showing of Star Wars , but a NERD will look at all the people who did dress up and say, “ What GEEKS!”. Well, that’s me. A GEEK and proud of it. The nerds are missing out and geeks are cooler. This is a GEEK REVOLUTION!

Why did I share my personal love for video games? Because I am not ashamed. In fact, I am proud! And if you like video games or whatever it is that you are into, be proud too, becuase everyone is different. Speaking of different, I was playing Xbox 360 when I got a call from the Checkmate Carpet Cleaning Portland Or head quarters. She said I have a mission for you. (Did I mention I love action movies, too?) An appliance company rep delivered a new washer and dryer and a pen fell out of his pocket, flew across the room and stained the customer’s new carpet. They had another company come out and they could not remove the stain. The appliance company said if they cannot remove the ink and make the carpet perfect, they would have to replace it. I asked how big is the ink spot, and she said the size of a quarter. I said, “Tell the appliance company I think I can help them and the Carpet Cleaning Ink Buster is on his way”.

I arrived to the home, which was really nice, about 5000 sq. ft. of new construction. The customers were very friendly. They just moved in and were extremely concerned about the ink stain. I put on my booties, handed them my card and introduced myself as an Ink Remover Specialist. I asked them to take me to the location of the crime scene. As soon as I spotted the ink, I got really excited because I knew from previous experience that I could correct this situation. I got up close and personal with the ink stain and proceeded with a thorough front to back inspection. I explained to the anxiously waiting customers, “ It’s a good thing you called Checkmate Carpet Cleaning Portland Or because your carpet is in critical condition and we may need life flight. This stain is going to require emergency treatment to bring her back to life.” ( I knew this carpet was a she because it was so pretty. ) I believe if you love what you do for a living and are passionate – you can have as much fun as I do with carpet cleaning. The customers really appreciated my professionalism and sense of humor but they would not think it was funny if I couldn’t correct the situation and create a win/win for everyone.

There was a lot riding on me correcting this ink stain. Usually, I don’t like an audience but these customers were so interested in what I was doing because I was entertaining and informative, they said they haven’t had this much fun in along time. I said to the husband, “You need to take your wife on a date tonight, really! ” She said, “ I like this carpet cleaner. He’s smart!” A happy wife is a happy life. I used a secret technique to save the day. (www.CarpetCleaningTradeSecrets.com)

The customers were absolutely thrilled, the appliance company did not have to replace the carpet and we added a new customer to the Checkmate Carpet Cleaning Portland Or family. They asked for extra cards and promised to pass them along to friends and family. We really appreciate that as we are a small family business that works mainly off referrals. My dad always says if you put the needs of the customer first before your own, you will always have a successful day. I believe work does not have to be boring. Come on! If I can make carpet cleaning sound exciting, what can you do at your job? Having fun and being creative does not mean goofing off. Whatever you do be the best and always be yourself you and your customers deserve it. Nobody cares how much you know until they know how much you care. George The Carpet Cleaner.

To be continued…………

When it comes to carpet cleaning……..CHECKMATE Carpet Cleaning Portland Or, Vancouver Wa

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George’s Portland Carpet Cleaning Diaries 2: Rust, Kool aid, Water Stain and Cigarette Burns

By George • August 5, 2009 • 4 Comments

It’s another unbelievable day in Carpet Cleaning Portland Or. While finishing up a carpet cleaning at the nicest customers house, I had an uncontrollable urge for a cheese burger. When this happens you can’t stop me - Give me a cheese burger and fries with blue cheese. Have you ever dipped your fries in blue cheese dressing it’s incredible. This is a great diet tip! (I’ve lost 35 pounds and counting on the blue cheese diet.) Just Kidding. While enjoying my lunch, I get a code red call – that’s what we call a specialty stain situation. She has several stains rust, kool, cigarette burns and water stains. So I finish my last bite and ran to my van. Jump over the hood just like Starsky & Hutch. That’s what we always do when we get a code red. I love being the S.W.A.T. team of Carpet Cleaning Portland Or

The customer remarked on how quickly I arrived. I said, “Just call us “Checkmate Carpet Cleaning on the spot!” Then I recommended that she install a Checkmate Omatic button so when she gets a stain all she has to do is push the button and an IICRC carpet cleaning technician will pop out and address any and all her concerns. She laughed.

Let’s look at all your wonderful stains, I can’t wait. We go into the office and low and behold my precious stains were revealed to me. My challenge has just began, I love it! I explained many carpet cleaners have no education in carpet cleaning, but not Checkmate Carpet Cleaning Portland, Or. We are the experts at any situation because of our training, cleaners, equipment, experince and enthusiasm to help every customer. After an up close and personal inspection of the the cigarette burns, I explained we only have discoloration on the tips of the fibers and that I have a secret technique to correct this. (Carpet Cleaning Trade Secrets website)

Keep in mind, I will do everything possible to remove all these stains but sometimes they just don’t cooperate no matter what I do and we may need to correct this with a bonded insert. Many companies do patches but they don’t last. We use a different technique called bonded inserts. The industry experts have done tests where they have stretched the carpet after a bonded insert was done and the carpet ripped before the bonded insert. For your rust, I will use a carpet cleaner especially designed for rust and I will agitate to activate the chemistry with proper dwell time, then perform a hot water extraction at 230 degrees.

However, your kool aid stain requires a unique treatment because it’s a synthetic stain. I will be using a carpet cleaner especially formulated for kool aid and will then activate the cleaner with steam. Additionally,I will be using a special tool for helping in the removal of the kool aid stain. It’s a professional hand steamer which concentrates all the steam in a central location.

Your water stain is in a class all it’s own. We will want to go on the acid side and use a carpet cleaner that eliminates the yellowing and soil that has surfaced. Each stain requires several steps and while I’m here when was the last time you had all your carpets cleaned. She said two years. Wow it’s been that long! Did you know all the experts like the IICRC, CRI, EPA and Carpet Manufactures recommend every 6 to 12 months for health reasons and performance of your carpet. Take that shirt your wearing for instance, would you go 2 years with out washing it? Of course not. Well, it’s the same for your carpet. In a perfect world you would clean your carpet every week. But that’s not practical or in the budget for most people. Keep in mind your carpet is the largest filter in your home and those pollutants need to be removed regularly. While I’m here, to make it more cost effective to you why don’t we clean all your carpets? How much? I gave her the price and she said, let’s do it. Great! I will perform the Most Incredible Carpet Cleaning in Portland Or you have ever experienced.

At the end of the job Praise God! I was able to remove every stain and turn her carpets into a pollutant free masterpiece. She was so thrilled she asked for several cards to give to family and friends and would like us to clean her office where she works. She said Checkmate Carpet Cleaning Portland Or is the only carpet cleaning company she will ever use and recommend.

On my way home, I called my wife and shared the adventure I had in carpet cleaning today. My wife said she loved me and to hurry home – “ I have a steak dinner waiting for my hunk of a man”. It’s good to be a carpet cleaner! Remember no matter what you choose to be in life always be yourself and go over and beyond what anyone expects of you. This will create a lasting impression of you and your company. Your competition has forgotten what service is but not you and not CHECKMATE. Carpet Cleaning Portland Or.

To be continued…………

“When it comes to carpet cleaning………Checkmate!”

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George’s Portland Carpet Cleaning Diaries 1: Pet Damage

By George • March 13, 2009 • 19 Comments

It all started with a bowl of oatmeal and a kiss from my wife. Then it was time to turn into super carpet cleaning man. On the way to my first job I was rocking out to My My My My Sherona from the 80’s oh ya! This was getting me pumped for the job. I was thinking about this job for days and I couldn’t wait to see it. My technician Dana said, “George you are going to love this carpet cleaning repair”. It was a beautiful winter day, the sun was shining and I was feeling great.

We arrived on time which is really important to make an awesome first impression. I knocked on the door and the customer was looking at me kind of funny. I confirmed that she was “Mrs. Jones”, my 9am appointment for carpet cleaning and repair in Portland OR. She said no, with confusion on her face. I was puzzled because it was the right address on my vancouver wa & portland or carpet cleaning invoice. Then Dana showed up in his Checkmate Carpet & Upholstery Cleaning van that services Vancouver WA & Portland OR www.checkmatecarpetcleaning.com . I asked Dana if this is the house that needs the carpet cleaning repair since he had been there before and he couldn’t remember. We then figured out that it was the house next door. Read more »

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